About Course

Master the art of negotiating agreements and resolving disputes with confidence and tact. This course combines proven negotiation frameworks, conflict-resolution techniques, and real-world simulations to help you achieve win–win outcomes and maintain strong professional relationships.

What Will You Learn?

  • Negotiation Frameworks: Apply BATNA, ZOPA, and interest–rights–power models
  • Preparation Tactics: Research counterpart needs, set clear objectives and concessions
  • Communication Strategies: Use persuasive language, active listening, and calibrated questions
  • Conflict De-Escalation: Employ empathy, reframing, and neutral-ground techniques
  • Win–Win Solutions: Craft agreements that satisfy both parties’ core interests
  • Post-Negotiation Follow-Up: Document terms and nurture ongoing relationships

Course Content

Negotiation Fundamentals

  • Preparation & Concession Planning

Conflict Resolution Techniques

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