About Course

Enhance your day-to-day interactions with colleagues, clients, and stakeholders by mastering the art of interpersonal communication. This course covers active listening, giving and receiving feedback, conflict resolution, and building rapport. Through practical exercises and real-world scenarios, you’ll develop the soft skills needed to foster collaboration, trust, and a positive work environment.

What Will You Learn?

  • Techniques for active, empathetic listening
  • Frameworks for delivering constructive feedback
  • Strategies to manage and resolve interpersonal conflict
  • Methods to build trust and rapport quickly
  • Ways to adapt communication style to different personalities
  • Tips for maintaining professional boundaries and respect

Course Content

Foundations of Interpersonal Communication

  • Nonverbal Cues and Rapport Building

Mastering Feedback & Emotional Intelligence

Resolving Conflict & Fostering Collaboration